Frequently Asked Questions*

Q: Where are you located, can I come in for a visit?

A: We are located in 6040 SW 21st Street, Miramar FL 33023

Q: Will I receive tracking once my order is processed?

A: Yes! You will receive an email with tracking once your order has shipped.

Q: What is the average shipping time?

A: We allow our warehouse up to two days to process the order and transit times are based on your distance from our warehouse in Miami, FL. Orders typically arrive within 4-8 business days.

Q: Can I return an item?

A: Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.

Q: What is the warranty policy on Eliseent products?

A: We offer a 30-day money back guarantee and a 1-year warranty on all products. Please visit our Warranty page for the specifics here:

Q: I have received an incorrect product. What now?

A: We strive to deliver as ordered. In the event of an error, please contact and tell us what is wrong. Always state your name, address, telephone number, email and order number.

Q: What payment options can I use on Eliseent orders?

A: We want to make buying your favorite Eliseent rebounders and gear online fast and easy, and accept the following payment options:

Visa, MasterCard, American Express